For Case Managers & CCS

The facts first. Then a fast answer.

You do this every day, so we'll skip the brochure. Here's our current capacity, what we accept, how fast we respond, and exactly where to send a referral.

Response time
≤ 2 business days
Acknowledgment of every referral, with a real yes / no / timeline.
Waivers accepted
Community Pathways · Community Supports
Adults 21+, Baltimore County and surrounding areas.
Intake decision
≤ 14 days
From complete packet to decision, including a meet-and-greet.
Referral contact
referrals@windsorwoods.org
Or call (443) 555-0100 and ask for intake.

Current capacity.

Updated by our team as it changes. When in doubt, email — respite in particular moves fast.

ServiceStatusDetail
Community Living (Residential) Openings 2 beds — Owings Mills & Reisterstown homes. Male and female homes; ask for specifics.
Personal Supports Accepting County-wide. Typical start within 3–4 weeks of authorization, sooner for daytime hours.
Community Development Services Accepting Weekday program. Transportation available within our service radius.
Respite Weekday spots Hourly and overnight. Weekend capacity varies — email for the current picture.
Behavioral Supports Case-by-case Depends on specialist load. Send the FBA / current plan if one exists and we'll answer quickly.
Submit a referral

What we need in the packet.

  • —Current PCP (or draft) and DDA eligibility determination
  • —Recent medical summary and medication list
  • —Behavior plan / FBA, if one exists
  • —Guardian / decision-maker contact information

Incomplete packet? Send what you have — the form on the right starts the clock and we'll chase the rest with you.

Documents can follow by email to referrals@windsorwoods.org. We acknowledge every referral within 2 business days.

Referral received. We'll acknowledge within 2 business days with a yes, a no, or a clear timeline. Send documents to the referral email any time.